The Original Cottages Family customer account
We are very excited to introduce you to our customer account area...
Did you know you can now view all your bookings across the Original Cottages family (see map below), and browse your Holiday Extras (a range of fantastic local and national discounts and offers) in one single place? Read on to find out more...
Key features
Simple account management
Easily update your personal and contact details from within your account.
Complete booking overview
Check the status of all your bookings with the Original Cottages Family, in one single place.
Helpful arrival details
Quick reference the check-in and arrival details for your holiday cottage.
What's included?
View a full list of what is included in your holiday property, to save you packing anything you may not need...
Access to booking documents
Easily locate all your booking correspondence and documents in one central inbox.
Quick & easy payment system
You can now make payments towards your bookings online, at a time that suits you.
Discover your Holiday Extras
Browse discounts and offers from local and national partners, to help save you save £s while on holiday.
Faster rebooking
Make coming back even easier, with quick access to your previous holiday bookings and property listings.
Access help when you need it
Contact details, answers to common questions and live chat - all accessible from the help section.
View and redeem E-vouchers
View a list of your E-vouchers with all their details and redeem any of them online.
Request booking amendments
Avoid phone queues or waiting for an email reply, self-serve or request amendments to your booking when you require.
Add additional booking details
Where required, you can add additional details to your booking such as vehicle registration.
Answering your questions
I have an existing account, do I need to register a new one?
No, but it will be necessary to verify the main email address linked to your account.
The verification process is quick and simple. We will send you an email with a verification link contained. Simply clicking this link will activate your account on the new system, and your existing account details will be transferred over automatically.
To verify your account, please click here.
Will I lose my previous booking details?
No. Your new account will retain your existing account data and your booking history.
If you feel any of your booking history is missing, it may be due to a change in your email address or surname, or having multiple/duplicate accounts. Please contact our support team on 0333 2020 815 to resolve this.
I have a different question
If you have any questions about the new account system or your personal account, please contact our support team on 0333 2020 815.
We are available 8am-8pm Monday-Saturday, and 10am-6pm on Sundays.
